"We have saved an estimated 150-200 emails and phone calls per month per project during our implementation phase, and we expect those savings to grow as we roll out Manymoon throughout our organization."
CUSTOMER
The American Red Cross is a humanitarian organization led by volunteers and guided by its Congressional Charter and the Fundamental Principles of the International Red Cross and Red Crescent Movement. The Dutchess County Chapter, which is located in Poughkeepsie, New York, provides relief to victims of disaster, and helps people prevent, prepare for and respond to emergencies. The Dutchess Country Chapter has paid staff and over 100 volunteers who perform day-to-day training and disaster response tasks in the Chapter.
VENDOR
Manymoon helps customers get work done together online – on anything, with anyone and anywhere. Manymooon is a social productivity tool that simplifies your work life by letting you organize group projects, tasks, documents, and conversations all in one place for your whole team. Trusted by thousands of organizations, Manymoon can be used for anything from planning an event, to launching a product to building a house. Manymoon is headquartered in San Francisco, California.
CHALLENGE
As Emergency Services Director for the Dutchess County Chapter of the American Red Cross, Greg Becker manages all the volunteer disaster staff and operations. He needed a way to have visibility into projects and tasks in his department. An important component of that requirement is the ability to access the information wherever he is - in the office, at home or at a disaster headquarters. His distributed workforce of staff and volunteers have the same need, so a server-based solution was not an easy option to maintain. The Dutchess County Chapter also managed all of their email, calendars, and shared workspace in Google Apps, and wanted a solution that would integrate with it.
SOLUTION
Initial Manymoon tests revealed a user-friendly project management solution that met their two key requirements: it was web based and compatible with Google Apps. Chapter staff and volunteers can now securely access critical project information where ever they are and update others on status. There was no migration work required since existing data in Google Apps could be used seamlessly with Manymoon. The ease-of-use was especially important since the Chapter often works with people in critical situations and can't afford to lose time training. The decision to deploy Manymoon also hinged on exceptional customer service, with direct attention paid to concerns and fast resolution of issues. This was critical since the Chapter often works on time-sensitive projects.
RESULTS
As they continue to implement Manymoon throughout their Chapter, management, staff and volunteers now have enhanced visibility into project structure and function. Issues are easily identifiable using Manymoon's milestones feature. It also provides the flexibility necessary for task re-assignment and other management functions, like commenting and email notifications. All of this helps keep projects moving smoothly and efficiently toward successful completion. Instead of having to make repeated phone calls or send emails to check status or share documents, Chapter staff simply update their projects and tasks in Manymoon. "We have saved an estimated 150-200 emails and phone calls per month per project during our implementation phase, and we expect those savings to grow as we roll out Manymoon throughout our organization," says Greg Becker, Emergency Services Director.
