TriCipher and eModeration

TriCipher, Inc. provides strong authentication and identity management technologies to protect web applications and enterprise portals, the people that use them and the business processes that flow through them against fraud and identity theft. The myOneLogin service from TriCipher combines strong authentication, single sign-on and federation as an on-demand service.

eModeration was founded in 2002, and is a leading international provider of outsourced multilingual community management and user generated content moderation services for US Fortune 500 and top UK based content providers. It works with agencies and clients to protect brands and users from the risks associated with user generated content, and its community management team helps brands to build happy and thriving social media communities. eModeration also moderates and manages children’s virtual worlds and MMOGs.

Challenge

eModeration is a modern, virtual organization, with offices in London, New York and Los Angeles, and expert moderators around the globe. Its entire business is conducted on the web, from moderating its clients' social media sites to collaborating and managing projects. The company uses Google Apps for mail, documents and calendars, and applications like QuickBase and Basecamp for data collection and project management.

With every employee relying on dozens of accounts, the problem of managing account access is significant. For eModeration, the challenge was two-fold:

• Passwords for its own applications: eModeration needed to access shared business applications like Google Apps and Basecamp.
• Accounts on its clients' sites: eModeration also gives its moderators access to accounts on the clients' social media sites, and must protect those logins carefully.

Solution

myOneLogin provides secure single sign-on to eModeration's various web applications, with tight integration to Google Apps Premier Edition. Using myOneLogin, eModeration can distribute online applications to employees and consultants based on their project needs, without having to distribute the actual accounts and passwords.

eModeration often needs employees to share access to specific accounts. For example, a Google Apps account may be linked to a specific project or client rather than an individual user. Using myOneLogin, eModeration's users can have more than one Gmail account available on their myOneLogin page, and gain easy, single-click login without hunting down the right password.

Results

myOneLogin offers secure single sign-on to the company's web applications, including Google Apps. All accounts are protected by multi-factor authentication.

In addition, eModeration is using myOneLogin to access customer website accounts for moderation. The moderator for the project does not need to know the password to access the customer site. myOneLogin adds another layer of security to eModeration's trusted services.

"We take security and privacy very seriously, and work hard to earn and maintain our customers' trust," said Tamara Littleton, founder and CEO of eModeration and member of the Home Office Internet Taskforce for Child Protection on the Internet. "With its strong authentication and centralized control, myOneLogin adds a layer of security to our services, as well as our daily operations. It helps us maintain our trusted relationships with our clients."

Cloud Sherpas and Richline Group

Cloud Sherpas is a cloud computing systems integrator and application developer. As a Google Apps Authorized Reseller, Cloud Sherpas helps organizations leverage Google Apps and Google App Engine to dramatically reduce IT expenses. The company delivers deployment, change management, support and development services to commercial, enterprise and educational institutions seeking to adopt cloud computing.

Richline Group, Inc. is the USA’s foremost Fine Jewelry Manufacturer and the largest importer of Gold Jewelry. A wholly-owned subsidiary of Berkshire Hathaway Inc.,the Richline Group was formed in 2007, consisting of the combined operations of Bel-Oro International and Aurafin LLC. Headquartered in New York, the company has globally expanded and acquired other major brands and retailers into its portfolio.

Challenge
As the company thrived, Richline Group acquired a number of smaller businesses in order to grow its customer base and generate more revenue. With the positive growth, however, emerged a bottom-line dilemma. Some of the larger acquisitions ran on rather sizeable IT infrastructures, and Richline Group eventually found itself using four major servers in three different states: New York, Florida, and Rhode Island. Thus, Richline Group began to experience setbacks in both operational efficiency and costs.

The most obvious hindrance was the existence of four different server infrastructures, especially since each server had belonged to once-autonomous companies. Not surprisingly, each server had had its own unique settings, directory tree structures, etc. As a result, one of Richline's biggest problems was that its employees found it increasingly difficult to communicate with each other. Secondly, Richline Group wanted to cut costs, but building a new, larger network infrastructure to connect all four systems was estimated to be an even costlier undertaking.

Solution
Richline Group and Cloud Sherpas decided to consolidate Richline's 750 Outlook users from four different Microsoft Exchange servers to one, simplified solution via Google Apps in order to reduce costs and streamline management. The project required extensive planning, management, and coordination from both Cloud Sherpas and Richline Group management to align all the people responsible for managing the separate infrastructures. Cloud Sherpas also implemented some of Google's provided tools, such as the Google Apps Directory Sync, to successfully collapse the four separate entities into one cohesive, more efficient unit.

Results
As a manufacturer and distributor of precious metal jewelry products that are sold at thousands of outlets across the world, Richline Group knew better than anyone that its core business was not in the maintenance of a progressively complex IT system. After all, the top-line growth from successful acquisitions needs to be supplemented by decreased costs and increased efficiencies which was accomplished with the implementation of Google Apps. Martin Leidich, Network Manager of Richline Group, put it best when he said, "In collapsing four independent IT infrastructures into one reliable source with Google Apps, Cloud Sherpas allowed us to better allocate our human capital, cut major costs, and focus on growing our business."